MAGIC GAME
We are happy to help with gameplay issues, account questions, purchases, privacy, and business enquiries. We answer most messages within 2 business days.
For gameplay or account issues, include your game name, player ID or nickname, device model, and a short description of the problem. Screenshots help us help you faster.
For business and partnership enquiries, write “Business” in the subject line.
Email contact@magicgamehk.com with the subject “Account Deletion”, or use the contact form on our website and select Account Delete, Data Delete, or Both Delete.
We process verified requests within 30 days. Records we are required to keep for tax, accounting, or legal purposes are retained as described in our Privacy Policy.
If your game supports accounts and you were signed in, we can usually restore progress linked to your account. Contact us with your player ID and the approximate date of loss.
Purchases are processed by the App Store or Google Play. Refunds must be requested from the store that processed the payment — Apple’s “Report a Problem” page or Google Play’s refund page. We cannot issue refunds directly.
On iOS, disable “Allow Apps to Request to Track” in Settings → Privacy & Security → Tracking. On Android, open Settings → Google → Ads and delete or reset your advertising ID.
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